Your tenant hub
Welcome home. Whether you need to pay rent, report a leaky faucet, or figure out your first week in a new apartment, this page brings the essentials together. Yak Management is a boutique, Brooklyn-based team, and we respond to tenants within 24 hours — immediately when it's an emergency.
Pay rent & request repairs
Everything runs through your secure AppFolio tenant portal — pay rent, view statements, and submit maintenance requests, 24/7:
- Pay rent online → — bank transfer (eCheck), debit, or credit card, plus automatic recurring payments.
- Submit a maintenance request → — describe the issue, add photos, and track it from submit to done.
Haven't gotten your portal invitation yet? Reach out and we'll send it over.
Emergencies — no heat or hot water, a major leak, a gas smell, no electricity, or a fire — need immediate attention. For fire or gas, call 911 first, then contact us so we can respond right away. Don't wait on the portal for anything that threatens safety.
New to your apartment?
Moving in is a lot. Our New Tenant Move-In Guide walks you through your first days — from portal setup and utilities to what to check before you unpack. A few things worth doing early:
- Set up your portal and schedule your first rent payment
- Transfer utilities into your name and confirm what's included
- Document the apartment's condition with dated photos at move-in
- Get renter's insurance — it's affordable and protects your belongings. Here's why it's worth it in NYC
New to the borough entirely? Our guide to renting in Brooklyn covers neighborhoods, budgeting, and what to expect.
Know your rights
New York gives tenants strong protections, and we take them seriously. Your apartment comes with a warranty of habitability — your landlord must keep it safe, livable, and in good repair, including required heat and hot water during the cold months. You're also protected under Fair Housing laws and, where applicable, rent-stabilization rules enforced by DHCR and HPD.
For a plain-English overview, read up on NYC tenant rights. Yak Management stays current on landlord-tenant law so your building stays compliant — and so you're treated fairly.
Still have questions?
Check our tenant FAQs for quick answers on rent, repairs, lease renewals, and more. Can't find what you need? Contact us — a real member of our team will get back to you within 24 hours.